Agenda Text
title
Director of Water and Sewer responding to #204371 re: customer service for questioned water bills.
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Official Text
To the Honorable Board:
I hereby convey in response to Agenda Item #204371:
That the Director of Water and Sewer explain to this Board any customer service offered to residents who question their water bills.
The Water Department is available to answer questions from constituents anytime during the week (Monday - Friday 8am-4pm). We have staff at the main desk that can answer questions on rates, water volumes, tier structures or provide information on how homeowners can save water using specific fixtures. We are able to provide this same information to anyone that calls the Department or requests it over e-mail. If there are questions or concerns that staff are unable to answer, constituents are routed to the Director of Operations for assistance.
Please contact me if I can be of further assistance.
John DeLuca
Director of Water and Sewer