Agenda Summary
title
That the Director of Constituent Services appear before the Committee on Sustainability and Infrastructure to discuss the process by which 311 tickets are routed or closed after re-routing.
body
Official Text
That the Director of Constituent Services appear before the Committee on Sustainability and Infrastructure to discuss the process by which 311 tickets are routed or closed after re-routing, including whether a new work order or ticket number may be added as a note to the original 311 ticket to improve tracking and transparency.